What does confidentiality mean?
Confidentiality means not telling anyone else about what you’ve said. It means that you can feel safe talking about something you are worried about, or feel about something, knowing that no one else will find out.
Is Childine Confidential?
We always keep calls confidential, but if we are very worried about your safety or the safety of others, will will talk to you about whether other people need to know. We will only take action if we feel it is an emergency and we will always talk to you about it first.
What happens if I do tell you my name?
Just because we do know your name doesn’t mean that we would tell someone else about what is happening for you, even if we know your surname. You can feel safe to tell us as much as you want. If you think you might like to phone us back, sometimes it can be helpful if you tell us your first name (or the name you want us to call you) so that it is easier for us to find notes about what you’ve said in your calls
Will my call to Childline be on the phone bill, and can I call free on my mobile?
Because Childline is an 8008 number, calls are free and don't show up on a Gib Tel phone bill. Calls to Childline on your Gib mobile are free too.
The telephone number will still appear in your list of dialled calls on your mobile. If you don't want people to see the number in your list of dialled calls, you should delete this from your called number list.