Contacting Childline by Phone
Childline Helpline Service is open 5pm to 9pm every day. Call 8008
When you call Childline, you are taking a big step to helping yourself work out your worries. Our volunteers answering the phones know that you are probably scared, worried or even embarrassed about calling. Tell them how you are feeling. They will put you at ease so that you can talk about what is bothering you.
Volunteers will listen to you and help you work your problems out. We are here to help!
It is free to call!
What do I say when someone answers the phone?
It can be hard to talk if you are upset or feeling hurt and you might not know what to say. The Helpline Volunteer will give you plenty of time and help you as much as possible to talk about what's wrong so that we can help you.
There are a few things that you can do before you call, which might make talking easier:
- If possible make the call from a safe location and where you won't be interrupted.
- If you do have to use a public phone or make the call outside, try and stay somewhere quiet without too much noise.
- You can call at any time between 5pm and 9pm, but it might help if you have a think about what you want to say before you call.
The volunteer might ask you what your name is, but you don't have to give your name or any details about yourself if you don't want to.
We might ask you some questions to try and understand how you are feeling or to help you talk about it. You don't have to answer them if you don't want to.
But give us a call if you are worried and need someone to listen to you!
Who will I speak to?
All Childline volunteers are trained and all have experience of listening to children and young people. Some are parents themselves.
A volunteer is someone:
- who will listen to you and knows it takes courage to call
- who you can trust
- who won't judge you or put you down
- who is not easily shocked
- who is aware of the sorts of problems you might be worried about